very poor experience in this hotel. on arrival i w...

very poor experience in this hotel. on arrival i was told i had to pay a 50 deposit as i booked online and paid with a debit card and not a credit card. I had paid for the room in advance and had been at this hotel many times and never been asked for a deposit.. i then asked could i be given a receipt for this and was told no... when i went home the following day i noticed on my bank statement i had been charged 35. when i called the hotel they said this was for room service. i had not ordered any room service. when i called the hotel they said they would look into it, i had to call 4 times to query this and was then eventually told i would be refunded, but was not given any explanation or apology. will not be staying again.