Nigel Flynn

Review of BMW Motorrad Park Lane

I generally don't make a habit of leaving online r...

I generally don't make a habit of leaving online reviews, however, after the latest incident with my bike, I feel compelled to warn others of my BMW experience so far.

Five weeks ago, I bought a new S1000r from BMW Park Lane. I left the showroom on day one with a snapped rear indicator, which later fell off (the replacement I later requested was never sent to me so I could repair it). By day two, the paint had come off the frame on one side (this was blamed on "wear and tear" so the warranty wouldn't be honoured). Then yesterday, after noticing that I hadn't seen the bike's indicators flash in some time to indicate the alarm was arming, I confirmed it wasn't by moving the bike around (the only indication the alarm works is waiting 30 secs for the indicators to flash, there is no sound so it is hard to tell). Believing it was broken, I googled it to realise the BMW service team had disarmed the alarm during its first service and had not rearmed it on finishing. I had been warned about this by the sales person when I collected the bike as it obviously happens regularly. The service team disarmed the alarm in the settings to avoid it going off while they worked on it, however, they also failed to turn it back on again or to alert me to this.



Bar the premium branding and location, this business behaves like a caricature east end used car dealership. Whilst I assume that most bikes are sold without issue, and problems are the exception rather than the rule, this is my experience of being that exception.

PS. Please google "BMW S1000r frame paint issues" to confirm this situation is not unique.