Off The Clock

Off The Clock
PLEASE READ THIS BEFORE RENTING THIS CABIN OR FROM EDEN CREST!!!Horrible!!!
Not 1 thing about this rental was good!! From the start we had wrong pass codes from the Eden Crest app which resulted in the alarm going off,security calling,& not being able to connect to wifi.Enter the cabin only to find vomit all over the bathroom door downstairs took 2 calls to them to 1/2 clean it(after they told us it was toothpaste don't know any toothpaste that is bright red w/tomato seeds & when they did clean it they left the vomit chunks on the floor)There was mold & old food stIcking plates together that were in the cupboard.Black mold in the bathrooms,kitchen bath worked intermittently,upstairs shower broke,fridge leveled with paper towel,bedroom tvs did not work,no remotes for dvd players,fireplace did not work,pool was closed,couch in theater room broke,cleanliness of cabin was horrible-had to buy cleaning supplies to do floors ourselves when our 1 yr was crawling on floor & had black hands & knees.We had to clean up garbage every morning because we did not have the caged cans like all the other cabins had so we had to try to keep it shut on our own.We also had to have them replace an outlet that was 1/2 gone because we had 2 kids under the age of 5 in the cabin.There is also a big hole in asphalt by the porch that someone could really hurt themselves in.Carpets were full of stains & if the rugs were pulled back there was dirt & a dirt line from where they cleaned to.When we called to have these issues resolved we had very poor customer service/help from Amber at Eden Crest-each time we were put on hold or told we would be called back by morning at the latest-we literally had to go to the office to try to get the issues resolved 1 of the times while still being on hold waiting for Amber to answer the phone.What they offered to us for their so called compensation was the biggest slap in the face & a joke!!!!This was biggest waste of $2500 and the worst representation of Tennessee,Eden Crest,and the Property owners!!! If i was able to give a negative star rating i would !!!!