j
jessica jones Review of Sheraton Gunter Hotel
The hotel was great, the staff was HORRIBLE!!!! I ...
The hotel was great, the staff was HORRIBLE!!!! I booked 2 rooms over a month prior to my stay and requested that they be next to each other. When I arrived, the rooms were not ready. Finally only one room was ready about 3 hours after I arrived to check in. Then about 45 minutes later the second room was ready, but was on a completely different floor. The front desk staff was unapologetic and unaccommodating, even though I had made reservation and request well in advance. The staff is the reason I will not book with the Gunter ever again!!!!
Comments: