I had my ID stolen in Sept 2016. Because my ID mo...

I had my ID stolen in Sept 2016. Because my ID monitoring service caught it quickly, there was little damage done. But the bad guys were able to lease cell phones with SmartPay and my credit monitoring service was completely unable to get SmartPay to understand that the account that was opened in my name was fraudulent. We must have spent 50 hrs on the phone with SmartPay and sending them the documents they wanted over and over again, but they would never close the fraudulent account. This went on for 6 months and was terribly frustrating. Finally it was suggested that we contact the BBB. This was my first time dealing with the BBB and I was not optimistic. However, I can tell you that this BBB office does outstanding work. In particular, Avis M. in the BBB office took exceptional care of me. No matter how frustrated I was by SmartPay's inaction, she was steady, helpful and considerate. And she managed to get SmartPay to relent and acknowledge that the account was opened fraudulently. The calls and emails about "collections" have stopped. She is my hero!