Shakinna Underwood

Review of Boiling Pot Restaurant

My family and I were visiting Mobile and decided t...

My family and I were visiting Mobile and decided to go here for lunch. After ordering and finding a table, we got our drinks. I didn't drink my drink right away. When I went to drink it there was a roach in my drink. The staff apologized and gave us a new cup. At this point I didn't care to drink or eat anything! A member of the staff came over and apologized and stated that the owner was very sorry and wanted to know if she could do anything for us. She also stated that they were changing the ice, sweet tea and the lemonade (I had an Arnold Palmer). I requested my money back. The staff member came back with the money and to-go plates and said you can take it and eat it later if you want to. The staff member was very nice and understanding but I can't understand why the owner couldn't come and talk to us about the issue instead of sending someone else. I only wish that we'd taken a picture before taking it to the staff.