Beautiful resort, but they need to work on their c...

Beautiful resort, but they need to work on their customer service. We had prepaid for a 3 night stay here. After a late flight, we arrived at 4am to check in to find out that they hadn't reserved a room for us (even though it was already paid for!) and that we'd have to stay at the Comfort Inn down the road. The front desk person was not very apologetic and basically said he couldn't do anything to help us till the manager arrived in the morning. After a few hours of sleeping at the lumpy 2 star bed at Comfort Inn, we spoke to the manager who eventually comped our entire stay and offered brunch at the resort restaurant for free, which was very kind. Still had several problems after that though. My sister requested a foam pillow three separate times on our way out and never received one. The cleaning could have been better (didn't replace our mugs and glasses, obvious dust on bedside table, lamp, phone, clock, etc). And the kicker was that when we were checking out, they tried to charge us for the brunch they had offered since they had biffed our reservation. Beautiful area with lots of scenery around. If I come back to the area, I won't choose Wekopa.