I can honestly say that this company has the best ...

I can honestly say that this company has the best customer service out of any company I've dealt with, both online and physically. While other high tier customer service departments decline with their growth (Amazon), this one continues to improve. You are treated like a person, a valued customer, and are always very aware that you're dealing with a person on the other end, whereas other companies make you question if it's even a person responding to you, or if they're going straight off of a script. The few times I've had to contact customer service to have something addressed they went above and beyond and were overly generous in resolving my issue without me ever asking or implying anything.

Beyond the customer service, they have a massive selection. They are the only resource I use now to shop for my collectibles (aside occasionally picking up a statue from Sideshow if it's an exclusive only able to be bought from their site. BigBadToyStore carries Sideshow statues and at a lower price.) They have all the things that I can only find in limited supply and variety in collectible stores here (NECA Alien / Predator figures).Their prices will almost always beat out anywhere else you look. I've never NOT been able to find what I'm looking for on their website. Not only that, but you can almost always select the grade of the item you order. They have a list of the grades, and what each would mean in terms of what you want to do with it (open box, display in box etc).

One of the greatest features they have is their "Pile of Loot" system. I'm probably going to butcher the details of it, but, the gist is that you can pre-order or order items and have them put into your "Pile of Loot" where they will be held for up to 90 days from your purchase. Before I found this out, I didn't shop on the website as frequently, since for me and the shipping I get (around $25 for the tier I pick) would usually cost as much or more than the item...Often times I'd try to wait for multiple things to be available, but something might sell out in pre-order. The Pile of Loot feature has let me bulk up my orders so I can pre-order and set things aside and wait until my pile is big enough to justify the shipping cost.

Unless something drastically changes in the way they run things, I can't see myself ever using another collectible store (online or physical) to get what I want (except Sideshow on occasion to get the exclusives for their statues). I'm not used to a company that's this popular, well stocked, and accommodating in their policies also giving such a kind and personal touch to their customers.