4/22: The two ladies that helped me were SO helpfu...

4/22: The two ladies that helped me were SO helpful and SO FRIENDLY but the other was awful and said you know, you don t HAVE to file. Just when I thought I had it, I didnt and needed to call back and you re on hold for HOURS, having to call back like 20 times as they will only allow you to hold for 20 minutes and then it says you cannot leave a message.

When all I was trying to learn was how to put my job searches in, she put me on hold for 20 minutes at a time! I must have had to call back 4 times the day I set up my unemployment account - I was laid off on 4/2 due to mass department downsizing and it takes 6 months to find a career right now as it s very competitive for good jobs. I just haven t finished it yet but I want to make an effort to set it up just in case the job hunt takes a while.

UPDATE: 5/26/21, I m still waiting for my checks, they say I didn t attach my DL & SS Card and they ve been attached and verified by many unemployment agents. So I m changing my review to 1 star, it s also taken me 15 hours to reach them, to confirm my documents are attached. Not a good use of my time, and I still do not have an appeals date for someone to just look and see my documents are attached.

Some people have no problems I m sure but even the unemployment reps I have reached, say that website is incredibly DIFFICULT TO NAVIGATE ( claimant, applicant or neither, which come to find out, I am neither because I m applying so I am not an applicant because I haven t been approved - how would I know to choose neither?)

If the website was easier to navigate, this office would not be so difficult to reach - the words that define what you were trying to do we re grammatically correct and all located in the same area - that would help during this awful time, it would allow me to concentrate on looking for work.