We were looking forward to spending some time in S...

We were looking forward to spending some time in Santa Cruz and we were pleased to find a last minute deal online. However, once arriving to the hotel, we realized that the pictures were more pleasing than the actual accommodation. The hotel and the facilities are very old and dated. The clerk at the front desk was super friendly; however, we realized that her 'great recommendations' were soon to be short lived.

She was very nice and helped us put our rooms next to our friend's rooms and she also gave us a choice of an upstairs or downstairs room. She recommended that the downstairs room was much nicer since it had access to a large balcony -- we decided to listen to her since, hey, she knows the most about this resort! In hindsight, I should have listened to my boyfriend's recommendation of going with the upstairs room. The room we were given was SO NOISY. We could hear every creak and crack of the guests staying above us. I don't think the guests were doing anything particularly crazy -- just walking around. The 'large balcony' turned out to just be an open sliding glass door into a wooded area (no dividers between the different blocks of rooms).

We were also disappointed because the front desk clerk said that we could reserve tennis courts and that they would be able to rent us tennis rackets and equipment. When we called later to reserve a court, we were told that they do not rent out equipment. We probably would not stay here again.