Review of Shangri-La Hotels and Resorts Abbu Dhabi

3 years ago

Dear Shangri La,

Dear Shangri La,
It is an extreme please in writing a review for the hotel and to also provide some of our thoughts with you.
Lets start with the front door staff. Jamal, Wai, Siju, Saddam, Bikram and Amir, looked after us very well. They greeted us all the time with a smile and always looked out for us. They were willing to help at any cost and made our stay really comfortable.
Next, I would like to mention the housekeeping team, especially Alaa, who continuously made sure our room was made up and gave us all the amenities that we needed. He again continuously asked if we needed anything else and made sure our rooms were at their best.
Finally I have to mention the pool team. Ruwan, Ram, Devemdra and the rest of the pool bar team. Their service was excellent and again another set of staff that continuously looked out for us. They kept coming over to us asking if we were OK and spent time with us having various conversations.

Our stay ta the hotel was absolutely wonderful and it was made better with all the staff mentioned above amongst others. They are a credit to the hotel and without them I am sure they stay would not have been as good. Everyone is well mannered and they treat you with respect. They also take the time out to help you and were very very friendly especially with my two young girls.

The rooms were great and the service was amazing. The food throughout the complex has been good and the facilities excellent. My only suggestion is the shuttle service. It would have been better if there were more frequent runs to the various destinations as the timings at the moment may not work out for everyone.

On arrival there was some confusion about the rooms and although the issue was resolved it could have been explained a lot better than it was.
For the buffet restaurant, I think dinner choices could be better and adding more options for vegetarians, this would defiantly help many people.

This is really an amazing hotel, but made all the better with the staff that work their.