Pei Pei

Review of Karl Tyler Chevrolet and Cadil...

I have not purchased a Chevy car from this dealer ...

I have not purchased a Chevy car from this dealer in the past, so I won't comment on that. I have received a few services from this dealer (they were all good, one time they even squeezed me in because I need the car to be ready for a long trip the next day), I had no problem until today, I found out that they would not honor an offer from Chevy. I received an offer from Chevy via email (oil change offer), and on Chevy's official website, you can see the same information--$49.95 or less for 6-quart ACDelco dexos1 FULL Synthetic or Mobile 1. I called the dealership to set up an appointment thinking, of course Chevy dealer would honor an offer sent from Chevy, right? I mean, where else do you go to redeem a Chevy offer? Chevy corporate company? Turned out I was wrong, the lady who schedules service appointments consulted with the service manager, and came back to me stating they are certified Chevy service center, but they do not honor offer from Chevy. I will need to pay their price which is $59.95 for 6-quart of ACDelco Dexos1 synthetice BLEND or CONVENTIONAL oil. I asked her that you are telling me you are a Chevy dealer, but refuse to accept an offer sent to me by Chevy, and ask me to pay $10 more and not even give me FULL synthetic oil? She insisted on the they only use synthetic oil at the dealership, when I told her that I'm looking at your website, your website clearly state "synthetic blend or conventional oil" under your service special offer, synthetic blend is not FULL synthetic, again, she said all she heard about was they use synthetic oil for every car. I don't blame her for not knowing the difference between FULL synthetic oil and synthetic blend, she is not a mechanic, but just because they both have the word "synthetic", it doesn't mean they are the same thing. Charging more but giving less, plus do not honor an offer from the corporate company, no kudos to you.

Update: I went back to the dealership after noticing the oil change sticker shows 15w-40 oil on my camaro that's supposed to have 5w-30, the service representative pulled out the receipt and we both checked the oil part number online, it's 5w-30 FULL synthetic oil. The "owner" who replied to my review states that they are using Full synthetic oil, I can confirm that it is true according to the part number on receipt. But, the website still says synthetic blend or conventional after the "owner" said he would fix it, that was 3 months ago.