Our experience was the worst it could ever have be...

Our experience was the worst it could ever have been. My wife was treated as bad as you could be. No respect, incredibly mean, and no apologies. We were told we could have them hold the dress with a deposit and then come back and exchange it with another if we liked. When my wife tried to do this she was treated rudely and nothing like a store would want to treat their customers. She was told you can only come back into the store one time. If you don't find something else you must buy the dress you put on hold. When she said that we didn't understand this strange policy, she was treated like dirt. And it wasn't just my wife. A friend was also there and questioned the clerk and eventually talked to the owner who was just as rude.

It was so bad that we have walked away from our deposit.

If you want to be treated awfully, this is your store. If you want to be treated like a customer, go somewhere else.