Tim Nooteboom

Review of Klika

Pretty poor so far. Order was listed as dispatched...

Pretty poor so far. Order was listed as dispatched a week ago, yet not arrived. Called their service line (after the online chat wasn't responding btw) asking for an update. They didn't know where it was, and apparently hadn't been provided a shipping number by the supplier. Promised to contact within 24 hours, but not holding my hopes up.

Update over 24 hours later - no call, as expected. Spoke to someone on live chat who basically just told me to give them a call tomorrow. Joke of a company, terrible customer service.

Update at 48 hours - Called again. Was told they would call their supplier and then contact me. Apparently the item they've sold they don't actually keep in stock, and ship directly from the supplier - something I really don't care about as I'm Klika's customer, and just want my item. Still haven't been contacted.

Update 11 days since my order was placed: Called again, as I STILL hadn't been called back. Another person has told me the exact same thing, that they'll escalate it to managament and contact me with updates... I'm not holding my breath, seeing as I haven't received a call back yet from anybody there.

12 Days since my order: Called again, because unsurprisingly, I still hadn't been contacted by them. Lovely woman in customer service offered a resend or refund. Requested a refund as I'm done dealing with this joke of a company. She told me she will contact the supplier one last time and.... you guessed it.... e-mail or call me back.

Thirteen days since my order was placed, I finally have a tracking number which doesn't even work. I find it pretty pathetic that I've had to wait two weeks for this, and it's only after requesting a refund that the tracking number is provided... I get a feeling it wasn't even sent. Contacted Klika and they tell me they need to verify the shipping number and...... e-mail or call me to confirm. Not holding my breath.

We are at fifteen days since my order was placed. I have had to call AGAIN as I had received no call or e-mail back. Spoke to yet another person who has has promised to call me back either tonight or Tuesday. Absolutely ridiculous. Absolutely appalling. Perhaps I just need to go into their office and just wait until they have an answer for me?