I loved the whole room , but the service was not q...

I loved the whole room , but the service was not quite good it took them hours and three phone calls to receive the cookware I had requested. the next day there was an infestation of ants our suite so we called and no one came up to see the problem or to even try to get us a new room. The next day the ant infestation was even worse, the person with me was covered when she woke up and was bit by several ants and no one accommodated the issue. A report was made and it has been a whole month since the incident and I haven't heard from anyone yet. I emailed the hotel and no response. I just wished they could have at least changed our room and made us feel more comfortable, or maybe even an apology from management.