I would have given 1 star but due to location the ...

I would have given 1 star but due to location the hotel is in, I couldn t just give one star only. The pros- the location is really nice, very convenient area with downtown Lahaina being only minutes away. Cons- the hotel itself, we stayed here in 2017 and had an awesome experience. We upgraded our room to the ocean front room it was located really close to the beach. When we booked this time we booked, ocean view not realizing all the technicalities of each room. We walked down to our room which was on the ground floor, the key didn t work. After a day of travel, you re a little exhausted and just want to relax for a second, but we had to trek our way back up to the front desk, to get another key, we head back down we get into the room and start to unpack and a roach comes running out of the closet. My husband immediately called the front desk and they switched our room to I guess what is considered ocean front it s on the other side of the hotel, it takes forever to get to the pool or beach which is a little annoying. We haven t checked out yet but I keep seeing these $100 charges to my credit card and I m hoping they are charging us for the relocation for the roaches being in our initial room. Also if you booked recently you may want to call, apparently they are doing construction to the hotel, which is pretty loud when sitting at the Clive Dive bar or the beach. We had breakfast here one day and that wasn t even that great for the $100 we paid, which is such a bummer as I love this area but highly doubt that we ll be back to this Sheraton location.