I am trying to reach someone via e-mail at Gaines,...

I am trying to reach someone via e-mail at Gaines, but I can't find an e-mail anywhere, so, hopefully this review will get to someone.

Management at Saddle Brook Apartments (Dallas, TX) never reply to my e-mails, and their 'Contact Us' form is broken (but then, they never replied when it was working...) I then tried submitting a comment to the Gaines Contact Us form, but got no response. But what's worse, the Regional Manager said she'd call me back a week ago last Monday. And with all this, I've not heard a word from anyone.

Short Premise: I moved in to Saddle Brook Apartments in Aug 2013 under the verbal guarantee that my roommate would only be a co-occupant (guest) - I asked this numerous times to be sure. We were told that only a background check, and either no credit check, or only a generic check would be done, but there would be no rental history or the likes, because my roommate has a bad mark on her credit. Roommate moved out in March (I've no idea where and I have no way of getting in touch). I moved out in November.

I was then sent a deposit reimbursement check made out to both me & my old roommate. I can't cash it without their endorsement (I tried). I'm now being told my roommate was a full lease holder, and that there's nothing anyone can do... and that their hands are tied.

I sent Saddle Brook Apartments an e-mail last Tuesday, and asked they forward it to corporate. I then sent a follow-up/reminder e-mail yesterday, for which I thought I might hear something back today. I also forwarded an e-mail I found from Saddle Brook Apartments management, from when I moved in, in which they acknowledged the apartment was mine, and that my roommate should have never been on the lease as more than a co-occupant. They apologized for the mix-up and said they would fix it. This was in August 2013.

I will continue trying to get what's rightfully mine, but until I can reach someone by e-mail (because I was told anything told by phone or in person can't be proven - and yes, I was told that over the phone), it would seem I need to look to other approaches.

And just to note, the anxiety you're all putting me through with this bait-n-switch royally sucks.

Happy Holidays.