I visited the Omni Mandalay for a major event on J...

I visited the Omni Mandalay for a major event on January 12th. I valeted my Acura TLX early morning with the belief that it would be exceptional service. After the event, they were so disorganized that it took over an hour to receive my vehicle making me late for another engagement. Not only did valet damage the bumper on the drivers side, they've done very little to rectify the situation. They referred my claim to Janet Lanza from Choose Broadspire who never followed up after an initial conversation. I've requested camera footage and they've claimed that "they cannot disclose" that information.

Hating to see my vehicle damaged it has now been a cost that I've incurred at the expense of an establishment's negligence. This is just ridiculous.