I have stayed at the Omni Las Colinas many times o...

I have stayed at the Omni Las Colinas many times over the past 10 years. I have always enjoyed my stay, but when I stayed at the hotel between Christmas and New Year that was a different story. When we booked the hotel we weren't told about the renovations in the lobby, which meant that the lobby was filled with loud construction every day. The restaurant opened for breakfast while we were there, and we were so disappointed with it that we only ate there once.

Added to all of this, the air conditioning in our room was not working(and was actually blowing hot air). After an engineer tried to fix it multiple times at 3am, and tried to convince us it was fixed, we had a dreadful night sleep. We were finally able to move the following night, but the sleepless night really affected our trip. Having said this, and after complaining to corporate, we did get a night free. Which was very much appreciated.