scott ehrenkranz

Review of Toyota of Alvin

Do I have to give this place a star??!!! I just go...

Do I have to give this place a star??!!! I just got BAIT AND SWITCHED HERE!!! I called yesterday to see if they had a work truck for my company. Jeremy explained they did have this truck that was in my pricec range, and miles I was looking for. Jeremy greeted me when I got there. After 30 minutes another sales rep brought out a different truck and explained "I'm sorry, the one he was talking about is actually an employees truck." LAME!!! After fuming I left no one cared.

I Then decided to come back to just make sure this was in fact the case as I really needed to purchase that car today. Apparently this car never existed.

The sales manager then, only then!! Found out about this poor customer service. I told him I was going to report them to the BBB... he then offered a gift card, not gunna make me happy as I've lost a whole work day messing with this place. He offered to pay for my gas because he knew I drove 45 minutes from Houston to get this promised truck- well I filled up my tank before I left.

I asked if Jeremy was around so I could talk to him he said no. He was hiding in the back when I turned around.

Don't Don't Don't come here.

Go to Fred Hass, Mike Calvert, or Gullo Toyota. This is the worst Toyota deal ship I've ever been to, and that's saying a lot because all I buy is Toyota for my family and company.

Below the owner apologizes that someone beat me to the punch! What a horrible owner. The car never existed!!! How are you still lying about this situation!!??? What a joke. Bought my truck with no bs at Fred haas the following day. Their service is second to none.

You and your employees believe your own lies. Sick.