The complete transmission, although only a few wee...

The complete transmission, although only a few weeks old, seems to be working well. The people that run this place are unorganized and the communication among departments here is analogous to that of a zoo ran by monkeys.

I was told to call Thursday to verify if I could drive seven hours to go pick up my transmission (I was taking my core transmission back and a new rebuild kit that I didn't end up using)the next day on Friday. I called 20-minutes before they closed on Thursday and they told me that they would dyno the new transmission in the a.m. (Friday) and that it would be ready to pick-up by afternoon. Getting this transmission in my work truck was imperative. I showed up Friday evening to pick up my new transmission and drop-off my core and parts kit. The transmission was not ready for pick-up, even though they told me it would be. I drove 7 hours up there for no reason. They told me that they would kick me down an additional $100 for my troubles on top of my reimbursement for the parts kit.

A few days later another monkey, via email, told me that I couldn't claim that additional $100 and then quit responding to my emails.

This is the price you pay for dealing with uneducated professionals who don't stick by their word.

I am bummed out I have to deal with this company if in the event this transmission needs warranty replacement/repairs.

It's worth shopping elsewhere if customer service and someone's word to you is important.