Stratus Hospitality

Review of Hotel Healdsburg and h2 hotel

I do not believe in leaving negative reviews becau...

I do not believe in leaving negative reviews because I understand mistakes happen.

I reached out to the GM as a matter of professional courtesy with constructive criticism and instead of listening and empathizing with me, touted about his 4.6 star rating on Trip Advisor and how he opened the best hotels in NYC & Vegas; and so I decided to share my experience with my fellow travelers as you deserve to know. I also sent an e-mail to ownership which went unanswered.

The shower head in my suite was similar to a sprayer on a kitchen sink. When I mentioned it their Director of Operations, she stated that she gets complaints about them at their sister property, but has not received any complaints in six years at H2 however when my traveling companion went to use the shower, she complained as well without me saying anything.

The fact that there is no all day food service is an issue for me. Even if you have prepared cheese plates, chips and salsa, something, anything, this is not too much to ask for in a four star hotel with the rates they charge. Apparently this was communicated as I wanted something "special" and apparently the General Manager, who happened to be the one who answered the phone at the hotel restaurant after several unsuccessful calls to the front desk made it seem as it was an inconvenience when I asked that they fire the chicken from their menu promptly at 5pm when the kitchen opened. The General Manager never bothered to introduce himself nor make an effort to reach out to me despite obviously being aware of my challenges.

There were several maintenance issues in the room, loose fixtures, non working door bell, mold in the bathroom sink and water trapped behind the backsplash.

My room was not properly serviced on my last day, my robes weren't replaced and because the bathroom floor is not properly pitched, the entire bathroom becomes a puddle after a shower.

The bar was also not open on time at 3pm on Saturday like they told me it would be after we waited an hour for it to do so and once we finished our drinks, the empty glasses remained on the bar for over an hour until after we returned from our walk.

My room was right below an entire family staying in the suite above me and there are no area rugs in the bedroom.

I actually tried to downgrade my suite to a room and they informed me that it would actually increase my rate because the rates have gone up since I booked. Their integrity and ethics are questionable, their rates are exorbitant and they even charge you for taking the toiletries in the room!

I also came to find out that apparently someone on the staff complained about me complaining believe it or not so be careful if you are staying here on business and complain because it might get back to your employer or client! They stated that I "wanted to bring my glass of wine to the pool but was not allowed due to hotel policy and I made it clear I was going to anyway" - this I find especially interesting because neither me nor my guest had wine. Not to mention, no one told me I couldn't bring our cocktails to the pool. Being a hospitality professional and owner/operator of a venue with a pool, I am especially conscience of glass by the pool, I even offered to swap out the glasses for plastic cups when Jerry came out with some water and when we were done, I personally brought the two remaining glasses to the front desk so no one else would accidentally break them by the pool.

It was also reported that I "brought 2-3 extra people to the complimentary breakfast." I didn't ask them to provide complimentary breakfast for my guests nor try to sneak them in-I was aware they charged for outside guests and was prepared to pay and The Director of Operations said she was taking care of it but I was still charged for two mimosas anyway.

My guests returned again on Monday and paid for their breakfast and were told we could not order a Bloody Mary nor could I have a slice of cheese for my eggs nor did the staff know how to charge them for the breakfast as we waited quite a while.