Kerry

Review of Audi North Austin

Worst buying experience ever. Sales wouldn't retu...

Worst buying experience ever. Sales wouldn't return call or respond to offer, texts were short and curt. Acted like I'm a nobody and my business didn't matter. Salesman walked around cursing at another employee in front of us. Waited 1.25 hours for car to be cleaned even when I had appt. car still not clean. Only got half a tank of gas. Felt like we were pushed out of the door. They left my plates on the car I traded so now getting toll charges. Called and they blew it off and said my problem and call DMV. Worst customer experience ever. Go to South location to buy. Heard service department is good at North...really hope so as sales department is awful.

Interesting to view the pattern of positive responses after every negative one. Would be interesting to see if actual service tickets match these responses.