Shockingly poor customer service. After 8 phone ca...

Shockingly poor customer service. After 8 phone calls, an email and an engineer's visit to look at my faulty fridge I am STILL waiting for a phone call I was promised I would receive before the end of the day. I had the same promise the previous 4 times I rang, hopeless at communicating with customers. I have been more than gracious in giving Marks Electrical opportunity to resolve this issue, but frankly I've had enough of being nice. The product is not fit for purpose, they were unable to fulfill my original order and now I'm stuck with an alternative fridge that thinks it's a freezer!!! Definitely do not recommend - Marks Electrical were happy to take my money but clearly have little understanding of their responsibilities under distance selling regulations.