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Review of RYDERS Eyewear

I purchased an item on a day that there was a bann...

I purchased an item on a day that there was a banner at the top of their web page for a 20% off sale, which would be deducted at checkout. Did not happen. Then I received my sunglasses and they definitely were not as they appeared in the ad. I contacted customer service and asked for a return form and they promptly obliged, which was nice. I did express my disappointment regarding the two issues I had, but was not rude about it.
Little did I know that would lead to a back and forth argument from Joseph in their customer service department. So it was just the misleading sale, misleading item ad, and now I can tack on tacky customer service.