I have been unemployed since late May and I had we...

I have been unemployed since late May and I had went online to file from unemployment but still haven't gotten an answer and now we are in a new year.. What am I'm supposed to do?
I have kids and family to take care of . I did actually speak to a live person once a few months ago and she just told me to go refile because they could not find my claim which is pathetic and every since I can't get in touch with anyone on the phone especially after being on hold for an hour or so then get routed to voicemail and you can forget live chat when there is like 600 people in the queue before you and the email help desk is a joke too when no one gets back to you ever!!!!! What can I do? Please help!