I called Pugi, where I purchased our vehicle in 20...

I called Pugi, where I purchased our vehicle in 2017 to bring it in for service. They refused to give me a loaner car unless I came in and waited for 1-2 hours while they diagnosed the situation first. I shared that this would be the third time I ve brought my vehicle in for the same issue but that did not change their position. I called Bill Jacobs in Naperville and they provided me with a loaner and completed the work on my vehicle without issue. They also fixed a couple open recall items that Pugi didn t address when I was there previously. Very disappointed with how Pugi Service handled this, I won t be going back. They made a point when they sold me the vehicle of stating how they always have loaners for their customers, but they failed to mention you first need to wait hours onsite while they determine if you need one.