Hello everyone, I would like to share my experienc...

Hello everyone, I would like to share my experience at T.G.I Fridays ( 149 West 46th ST NY ) on February 20th, 2018. While dining at TGI Fridays my mother went to the restroom and on the way back she slipped and fell on the floor I quickly rushed to aid her and notice an oily substance on the floor, the staff quickly cleaned it and posted a cone on it. I was very upset the staff had failed to keep this floors cleaned and very concerned for my mother and elderly woman who was now in pain. I helped her back to the table and we waited for the manager or someone from the staff to at least apologize, and offer any kind of assistance, but no one showed!. Everything continued like nothing ever happened, I requested to speak to the manager who again did not apologize and just asked if I needed an ambulance, I live in France so I m not aware of the laws in the United States, my mother is a legal U.S Resident but had never deal with this type of issue before, I figured the least the restaurant could do is pay for an ambulance ride to the nearest hospital, but no!!! she said the restaurant would not pay for anything. Instead of providing any kind of useful help she started asking people around the restaurant if anyone had in fact seen her fall, REALLY????. It is very sad that an establishment like T.G.I Fridays have such an incompetent and rude manager, with no customer service skills. Most people would probably start a lawsuit, all I wanted was for my mother to be seen by a doctor to ensure there were no issues or potential future issues caused by this fall. Needless to say we paid for our dinner and left. This will be the last time I ever go to a T.G.I Fridays and I will share this experience with as many friends and family as possible.