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Very Nasty Experience!!! Last Thursday, I went to ...

Very Nasty Experience!!! Last Thursday, I went to Gainesville Buick and received a oil change and I am by far disappointed! The service department was very unfriendly. Especially the service manager. After, they finished my oil change, I noticed that the bug shield on my hood was cracked and when I got on 75, it blew completely off. That equipment cost me a lot of $$$$. When I called the Manager and briefly explained what had occurred, he told me that it wasn't his problem. He also told me straight out that he wasn't going to do anything about it; including asking the service mechanic. I was shocked!!! He was very unprofessional and rude!!! I would advise anyone to think carefully before you take your vehicle to this dealership for anything!!!! They will not take responsibility for their wrongs!!! They have lost my business and anyone who is connected to me!! DO NOT GO THERE!!!

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