MOHAD EL KADIRI

Review of Casino de Tanger

Hello Mr Rillof

Hello Mr Rillof

Catastrophic stay !!!
Very unhappy ...!
Here is a non-exhaustive list of my various problems and anomalies encountered in your hotel during my stay 1 week ago, I specify:

- Person at the Barrier for the car at the hotel entrance
- Deplorable welcome on arrival + absent valet (long trip made: Agadir)
- porters non-existent and not available, spend the time chatting and watching us carry our luggage.
- Arrival cocktail ??
- Room: on arrival towels + missing slippers + empty fridge no drinks ??
- Deplorable swimming pool welcome (no hello, the swimming pool is 400Dh! Do not ask if hotel guests or not ??
- Nonchalant, unfriendly, rude and incompetent staff
- Drinks list not up to date Price display / Billing ??!
- Queries and Requests:
iron + tea order at reception 1 hour later nothing!
- Billing and bar service and catering at the customer's head!

For a honeymoon: Having separate beds: I find that very average./
My expectations were disappointing and that of my wife again + :-( ///
Despite my various reminders and requests made to the reception, and to the staff concerned no return!
For a "5 star" hotel this is unacceptable!
Only promises but nothing happens.

other problems when I arrived: at the reception: despite the large smile, there is a lack of proven responsiveness. We were made to wait all morning before getting a room at 12pm / what I can understand but an IC! (no coffee, no drink or glass of water was offered in the meantime ... we had to pay for an espresso at 200DH, it didn't ruin us of course, but sad that there was no gestures of welcome ... I find that very average for a high standard hotel such as the Movempick, (I have nevertheless had good experiences with this hotel chain: especially in Dubai ... but unfortunately we are very far from it in Morocco!

Thank you anyway to the deputy manager of the hotel Mr Mohamed for listening to me following my dissatisfaction and for proposing an upgrade, My requests were taken into account much too late
Living in Switzerland in Zurich I have informed your head office through my professional network.

Hoping that this opinion, Mr RILLOF, is constructive and will help improve the quality of service and performance for the MOVENPICK DE TANGIER

Best regards
Mr El KADIRI