Very poor, brief description of my last 4 services...

Very poor, brief description of my last 4 services.
50,000 kms told to pick up at 3pm still waiting at 5pm
60,000 kms- told to pick up at 3pm, still waiting at 5pm...
70,000 kms- Left a spanner and an IMPACT DRIVER worth $6-700 in my engine bay. I only found them after 10mins of driving, heard a spanner hit the road and pulled over, found a snap on impact driver in my engine bay....
80,000 km- told they couldn't do it due to lack of staff, had to come back from work to pick it up.