steven johnson

Review of Jack Powell Chrysler Jeep Dodg...

Had an airbag recall for my 2015 Wrangler. Was tol...

Had an airbag recall for my 2015 Wrangler. Was told parts not available for a couple of weeks,so made an appointment in person for 2 weeks out for 2/25. Dropped the car off late night on 2/24 and requested an oil change as long as it was there even though it wasn't due yet. Received a call from Jason the morning of the 25th explaining they had no recall parts in inventory,but they would do the oil change. I asked why no follow-up prior to my appointment and he had nothing but an apology. He is always professional and courteous,but he was put in bad position. My wife and I had arranged our flight schedules to accommodate this appointment,so I feel some type of follw-up procedure needs to be adopted to assist your customers with their scheduling. I know your shop is busy and time needs to be scheduled efficiently,but customer's time is a valuable commodity to them. This is not meant as a rebuke,maybe just a suggestion for a policy change. Thanks!
Steve Jophnson