RUN, w/o HESITATION to Roger's Stereo, Greenville,...

RUN, w/o HESITATION to Roger's Stereo, Greenville, SC! I purchased & had installed a Kenwood stereo May 9, 2013. Unfortunately it failed several months later and I had already transferred to another state over 900 miles away. When I called to inquiry about my options, we settled on them replacing it FREE OF CHARGE when I returned for a visit at Thanksgiving. SPEEDY & SUPERIOR SERVICE AGAIN! And now on April 18, 2014, Kenwood has FAILED me AGAIN! (The Excelon KDC-X597 is NOT the choice for someone who prefers to use the CD option - since that option has repeatedly disappeared - & does not return even after the reset button has been activated.) I again called Roger's Stereo back in Greenville, SC for guidance & after John Morgan walked me though to reset the stereo - which didn't resolve the issue - was instructed to find a local authorized Kenwood dealer near me since time was of the essence and my warranty would expire in a couple of weeks. John also asked if I had the original receipt & I stated I knew I did but locating it would be a different story since I've moved several times since then. He kindly offered to email a copy of the receipt. Then I called CarToys in Denton, TX & was told they could not help unless instructed by Kenwood. [The gentleman at CarToys then mentioned his father had trouble w/ a Kenwood stereo as well & that it took Kenwood 4-5 months to resolve it.]. I quickly sent an email to Kenwood and an auto replied said it would be a couple of days before I would hear back. Ugh! What luck. Then, the knight in shining armour - John Morgan from Roger's Stereo - called to check & see if I received the email. WOW! Someone actually following through! When I shared my woes with him, he quickly reassured me and came up with a satisfactory resolution. I am immensely grateful to Mr. Morgan & Roger's Stereo for going above & beyond! Thank you!

KNOW THAT YOU WILL BE TREATED RIGHT & FEEL CONFIDENT USING THEIR SERVICES!