Cristina Logigan

Review of Hotel Majestic Barrière

There would be a whole novel to write about here, ...

There would be a whole novel to write about here, but I will be as short and concise as possible:
1.Room 762 is NO room to accomodate 3 or 4 guests as stated on Booking. The bed was big is true, but when they installed the additional bed in there was absolutely no room left.
2. The doors to the balcony could not be closed. If I locked the left door and tried to close the right door, the left door would open and vice versa. With the rain and the wind we had during our stay it was not confortable at all.
3. The temperature in the room could NOT be adjusted. No matter how I set the temperature on the control panel, the air that was blown in the room was tha same: not warmer, nor colder and it could NOT be stopped. It just kept on blowing in.
4. The lady at the reception was VERY RUDE and IMPERTINENT. I called the reception to tell them that the room was not fitted to accomodate 3 or even 4 persons as stated on Booking. She just kept on telling me that that was the regular size for that type of room and even if we changed the room we would get the same size, so we told her that we were not satisfied, but be we would accept it ( at 11 o'clock at night , after 1000 km and 11 hours of driving). After aproximately 10 minutes when I tried to call the reception again they simply WOULD NOT answer. It is obvious that thay could see the room the call was coming from and they simply IGNORED it.
5. The story with the minibar is simply horrific: you can not move one item in the minibar without being charged for it. First I think it's fair to be informed at the check in about this whole idea. It's a good thing we were finally not charged for the moved items, but not at all confortable.
If you are not a millionaire and you don't look like one be ready to be looked down on at the reception and to not be considered worthy of being treated like a regular customer who paid just like the rest of the guests.
The atmosphere at breakfast was impecable and the staff too and also the employees at the bar and at the parking.
The rest was good and I think that this is what you were interested to find out about our stay at this hotel.