Katrina Bleyl Review of Pointe Hilton Resort/Tapatio C...
Not only were we not able to get our daughters whe...
Not only were we not able to get our daughters wheelchair into the room, but it just went downhill from there. The bathroom sink has NO hot water. We let it run from both sides for over 5 minutes with no change. The bedroom floor has an inch drop halfway through the room under the carpet, and one of the pillows has something funky on it. This is NOT a place I would stay again!!
Yes, they did contact us and moved us to a different room with an adjoining adaptive room. However, the adaptive room had a sprinkler head right above the door to the bathroom that was completely rusted, corroded, and dripped water out of the bottom of it. And the adaptive shower, had black mold all over the grout. I have pictures of this too. All in all, this was still a horrible visit and I would never stay there again. The bedrooms would fail any fire code safety check. I don't know how you can operate with beds blocking half the doorway to exit.
Comments: