jordan musick

Review of Banner Thunderbird Medical Cen...

I NEVER write reviews this is my first one, but th...

I NEVER write reviews this is my first one, but this place is just simply horrible. This is the second time I have went in to this place. First time my son was sick and this was about a month ago. I took my son in around 9pm everything was going smooth then they brought us back to the pediatrics section. To say the least I had to get up and walk out at almost 1am because no one assisted us and people that were behind us got called in first so that drew the line for me. To say the least I waited 3 hours for nothing.

I then decided to give this place another shot, on 6/11 my son was running 104 fever. I was there and checked in maybe around 930pm or so. We were told the pediatrics were going quickly that night. Perfect, seen a nurse that checked my son took his weight and gave him Tylenol. Once again we waited hours after being taken back. The Nurse Practitioner was nice, however the wait was ridiculous. Between seeing each individual that helped us that night was probably 20 min wait per person we saw. The wait times are outrageous!!! Long story short I left around 1am. Here is the problem, the lady Cassandra that checked us out was really rude. I asked to be billed for costs and was told I HAD TO PAY $530 that instance. I had paid $530 for Tylenol and to see a professional for 10 min over the span of a 4 hour period. Now I brushed that off, not a big deal I understand. It wasnt till today when I seen another charge for $550 for Dr. Tran which I might add I have never even met, pretty sure thats illegal. To say the least terrible experience's. I can hopefully expect someone to contact me in this matter.