Stencil Harris

Review of Renton Honda

Usually my experiences with AutoNation is good, ho...

Usually my experiences with AutoNation is good, however this last interaction not so much. They offer valet service which I appreciate especially with the covid-19 pandemic in play, it seems to me that there are some hiccups. The service in my opinion isn't managed very well. When you schedule a pickup time they don't meet the timeline nor do they follow up with a phone call if they're going to be out side of the hour window for picking up the vehicle. Another annoying issue is that there's always a staffing problem. My suggestion is, if you are going to offer such a service make sure you have the staff to support it! Now to my last encounter my vehicle was scheduled for Monday 3/29 at 10am. I called the service department around 10:30am because the had not been picked up. The receptionist indicated that they would be there around 11am, however a couple hours passed and I received a call around 2:30pm indicating that the vehicle could be retrieved. I asked if I could reschedule for the following day which we did. The vehicle was picked up around 10 ished . Received a call around 3pm saying repair was completed with some recommendation regarding the battery. I asked if they could address the battery issue. Got a call around 7:30pm repair was done but wasn't able to return the vehicle because no staff, but I could expect the vehicle tomorrow morning. No vehicle, no phone, I called around 11:30am inquiring about my car and was told by the receptionist that she wasn't able to track down the service manager who was handling the repair and that she would send a email to that manager,but never heard back. So I called an hour later spoke with Steve and explained the situation and he ensure me that he would get it handled and he DID!!