This is my second time staying here - AND MY LAST....

This is my second time staying here - AND MY LAST. I registered my rental for self-parking when I checked in on 10/22. The elevator to the parking garage is out of service. At least they have some guy in a golf cart picking people up and dropping them off at their cars. On 10/24 I went to the garage to find my rental with a boot and a sticker on the window. Outraged, I got to front desk. They can't explain why but promised to remove the boot. I am running late to the office. They offer the shuttle which does not start until 7am. Too late. They offer a cab. I accept. The concierge sits there doing nothing and when I ask him, he tells me he will get to it. There were no other customers at the time. I tell him I'll call an uber. He replies, that s cheaper anyway. I reply I don't care. Hotel Derek is to pay for this. I call for the shuttle to come back tonight. The shuttle driver who takes the call has no clue where the address is. Eventually finds it. He drops me off and as I walk to the front desk, he tries to tell me the shuttle is not free. I have him escort me to the front desk who tells him it is and that is the arrangement they have with my company. I then ask if the boot was removed so I don't have to waste my time going up to the garage. The manager does not know and promises to call me in my room. Time goes by - no call. I call the manager to complain about my whole experience. After a 15 minute hold, she apologizes and says she can t reach anyone in the garage to confirm. I tell her I will check for myself. I get to the garage and the golf cart guy is there. He knows nothing about the manager calling. Takes me up to my car and the boot was off.

Now for the balance of why I give Hotel Derek a low rating. I can't post with no stars but they get no stars. On my first stay, the shower was broken. They offered me to switch rooms when I returned from work. When I did, there was no knowledge of the switch. It was handled though. Next the kitschy decor is a thin veil over a poorly maintained property that is NOT anywhere on par with its competitors in the area. Second, continental breakfast is free - really? There are two tables - neither marked you pick from one, it is free. Pick from the other and be treated to a $20+ bill for a buffet - Seriously? I had a coffee, a hard-boiled egg and 3 slices of smoked salmon.

It takes a lot to make me write a review - especially a bad one. So I don't sound like a total malcontent - their chicken wings are pretty good.