Would give zero stars if possible. Horrible custom...

Would give zero stars if possible. Horrible customer service experience since receiving our sectional sofa back in January 2018. Gaps between pieces is excessive and uneven - sofa looks terrible. Have been trying to get resolution since day of delivery. Repeated visits to store and face-to-face conversation with store manager and regional manager just led to promises of follow-up that never happened. After months of waiting for some type of communication, finally demanded full refund. Regional manager refused - wants to charge us a 30% re-stocking fee. Have since filed complaint with BBB. Not surprisingly, La-Z-Boy has not responded to it. Finally left voice mail for Nancy Camarota, VP of Customer Experience. Waiting to see if she will respond.