Never reviewed a hotel before but the experience h...

Never reviewed a hotel before but the experience here last night was horrible enough that I was compelled to write my first review.

Made a reservation, asked for no feather pillows/blankets due to a severe allergy, arrived at the hotel and was told the room had been readied for me only to find feather pillows. Reported it, was told it would be fixed, went to dinner, came back - still feathers around. So after asking 4 times, someone came by at 1 am to replace the pillows.

Woke up this morning with the upper right side of my body covered in red bumps that have since turned itchy, a red/brown insect husk on the bed and streaks of red where it seemed like I had crushed a bug in my sleep.

Reported it to the front desk and haven't heard back from the managers who I was told would be in touch with me. Also left them voicemails with no response.

Long story short - terrible customer service and bugs in the room.