A Nash

Review of Colders Furniture/Kunzelmann E...

Poor customer service!!! I came in to purchase a s...

Poor customer service!!! I came in to purchase a stove, refrigerator, washer, and dryer. I had my eye on one particular set the stainless steel fridgerdale set. Dale assisted me & gave me three different prices. A price for the stove & fridge of $680.00 & the washer & dryer $812.00 if it is electric & $891.00 if it's gas. I told Dale I'll come back the next business day after work to make my purchase. I come back like I said & Dale rings me up at a price total of $2100. I ask him how is it that price when you gave me a total of $680 & $812? He said oh they must didn't add the discount. So he double checked & said he made an error. So I said can I get it for the price that you gave me? He said I can't. I asked for a manager. Roy, the manager meets with me at the front. I let him know what was going on. I asked him would he like me to show him which set I was referring to? He said yes. I took him to the sets & he replied well I don't have anything to go off of because there is no numbers on here to know which appliances. I showed him the card Dale wrote the prices on & he asked to see it. He wrote all these numbers on it. I believe he did it to cover up Dale's mistake. I said I just showed you. He said we can't mark these down. I said well your employee gave me this price & I waisted my time coming in here to purchase at this price, Dale gave me this price so shouldn't you honor it? Dale says with a smirk on his face there is no numbers & we could of looked at a number of them. I said no we only looked at those. I knew what I wanted because I had my eye on this set. I said well pull your tapes to see the one I went to yesterday. Roy refused to do so. I am very dissatisfied with the services provided today. Anytime a customer is told a price then it should be honored. I'm by far not pleases & they just lost a customer.