One thing you got to take in consideration is that...

One thing you got to take in consideration is that if you are needing meds or an appointment would be if the doctor is in the office or not and if taking their messages. Most patient representatives don't represent the work places so well as they do not inform the patients of such things like this. Next time ask if the doc is in and if not to send it to a partner. Also call back in a few hours and speak with someone else to make sure the message was actually sent.