Samantha Holloway

Review of State Mortgage

We refinanced with States Mortgage in January and...

We refinanced with States Mortgage in January and had a great experience with Sean Williams - helpful, informative, diligent.

Then we were contacted by Sean on 8/28 as promised when we were able to refinance again - especially if the interest rates had dropped. With appreciation for the reach out, I contacted him back on 8/29 with interest of hearing more. Sean responded later that evening saying he was tied up and asked for my availability the following day, which I provided. No phone call, no response. So I reached out on 8/31 to see if he got my email and VM. He responds promptly, and says he will call Tuesday at 10am after Labor Day (9/3)

With the crazy weather etc., I assumed there would be a delay. So I reached out again on 9/9 - actually got a return call and he said he would start the process - asked if okay to run credit - which was never done!! and get back to me the following day with the numbers, next steps, etc - things should be easy as he already had our file from the previous closing.

Nothing! So I follow up again on 9/12.......this time I ask "Just following up from our conversation on Monday the 9th, with the promise of getting details to us by the following morning. We have not heard back from you.

Not sure if you have the availability to spend on us as trying to connect with you since the end of August. Please let me know and we can trying other companies."

NO response! NO call/email/text message.....very disappointing!