I ordered 4 of the exact same replacement drum par...

I ordered 4 of the exact same replacement drum parts from them. After almost 2 weeks never recieved any conformation or any kind. So i called and the rep told me they are shipping today and got a invoice within minutes after. Once I recieved the parts. One of them was missing a key plate for mounting and I was sent washers instead along with the wrong size mounting screws. It was like someone opened the package, lost the plate and screws and found something that they thought would be close enough to work. Not happy at all.