As far as the parts/service area, I scheduled my a...

As far as the parts/service area, I scheduled my appointment online and within TWO minutes got a call from a salesman saying they desperately needed Camrys and would offer me great deals on mine for a new 15/16 car. I was appalled but kept my appt and I brought my 12 Camry in for service as well as repair a recall issue. Slow greeting, slow computers, and a time stamp of nearly 4 hours to complete. Not 30 minutes in to leaving was the first call of all air filters needed replacing, next was battery level was marginal (I've never had one problem cranking) and the washer line would need to be ordered, an expense even though it was bought at that location with that problem. I denied the battery replacement but agreed to let them clean the connections ($24 for a 5 minute wire brush scrub is a ripoff) In any event $147 later my simple oil change was complete in only about 1.5 hours that's the only good part of this. Upon return, I went to the cashier where I waited 15 minutes to pay because she had to inspect a loaner vehicle for someone, a number of other service clerks were just hanging around. When I checked my car, the inside looked like it had been turned upside down, not a floor mat in place,it was not returned as I had left it. Glove box stuff was on the floor but what got me the most were the brand new tires I had put on the front of the car a mere 7 days prior had been rotated to the back. This was not a service I asked for and any real mechanic would know that those were brand new and the back had a lot more wear. You would want the new ones on the front of this car or if in doubt ASK ME if I wanted that as part of the service.

In any event, I have been interested in purchasing a 4 runner so while there we test drove a used one. I loved it but am in no hurry to purchase, just curious if I want to step up to one. We were upfront with the salesman on that fact. He talked me in to running the numbers anyway. The salesman was nice but I gave him my bottom number right off the bat. Of course, someone from the back needed to come out and schmooze me more to pay a higher number and when I said no he said well until he could know my credit score for certain he couldn't give accurate numbers so I agreed to run A CREDIT CHECK, meaning ONE! 3+ hours later and walking out the door from feeling like I had been interrogated and played for hours, they offer me the original price I said was my bottom dollar. Sorry, you lost my sale FOREVER with that treatment and shy of giving me the 4 runner would buy nothing from you but that's not the end of this long story.

The next day I have an alert about a credit inquiry from the credit monitoring I have, not ONE hit but EIGHT in one day!!!! I never authorized this and you have now lowered my credit rating due to this. Furthermore, I received FIVE follow-up phone calls on Monday wanting my opinion. I gave them my opinion with no solution that I requested. In addition, I have had constant emails requesting I fill out survey about them after survey. Their responses look the same as all these negative reviews, now they wanted me to fill out this survey. If you are going to harass someone this much at least respond to them with something other than their generic reviews. I have firmly said I won't be back to this dealership so I guess they figure it's no point in doing anything to make things right. Your management and business practices are in dire need of being swept clean and being replaced.