Lois Gooding

Review of Regency park Hotel

Myself and my colleague visited the hotel on 08/01...

Myself and my colleague visited the hotel on 08/01/2020.

Shortly upon arrival and check in. I realised we could access the adjoined room which was currently occupied with other guests, obviously made reception immediately aware who sent someone up to resolve the issue of the door locking. The member never of staff sent to resolve the issue, went left with no explanation. Once we had returned to the room assuming it was secure, we realised we could access and be accessed by others guest conjoining doors, and quite frankly alarmed by security and safety of the room, once again made reception aware. The people on reception simply advised this is Newbury nothing will happen . After back and forth until past midnight were offered a relocation to which
After next year no sleepy after the circumstances, upon check out we once again made reception a aware, with no apologies. Worst case experience at a hotel ever!