Love their pizza, was disappointed in the service ...

Love their pizza, was disappointed in the service recently. We were having a busy night, called ahead for our order so could pick up dinner on way home for family. When got there they could not find it. After searching for awhile found that they had given our order to some other customers mistakenly. Asked if we still wanted the order, they would make the order up again. Late in the evening, family was starving, so we waited. Guess I was disappointed that there was not even any kind of discount for our inconvenience. Disappointed also because it appears the prices have gone up a tad to boot. Love the pizza, disappointed in the service at times. Probably won't be our to go place if we are in a hurry.