Eddy

Review of Audi Beverly Hills

Long story short. If you make an inquiry online an...

Long story short. If you make an inquiry online and get a phone call from Sasha Mellah BE AWARE. He will use very aggressive and misleading sales tactics to get you to the store so he can make $10 in referral fees.

- Long Version -
The Call Experience
After talking to him I mentioned multiple times that I'm ready to make a purchase and have all needed documents with me as long as they are open to negotiate the numbers I'm looking for. Sasha Mellah reinsured multiple times that BH Audi can make the deal, despite me asking him to not waist my and the Dealership Sales's persons time if we don't get to a agreement. Being a very skeptical person, Sasha Mellah won me over and went ahead and scheduled a direct appointment with the Senior Manager Waseem Darwich mentioning it will be a "Quick deal" since you have a direct appointment.

The In-Store / Dealership Experience
Once arrived at the door, I had to wonder around and find my way to Waseem Darwich since the receptionist only works till 6PM (appointment was at 6:45PM). After explaining the situation to Waseem quickly, I had to wait for another hour, until 8:15PM where I decided to let it go and move on. An experience that I would expect from a Scion or Nissan but never from an Audi dealership that is located in Beverly Hills.

Conclusion:
I was a BH Audi customer, I owned Audi's my whole life (12 years) and will never ever consider buying a car ever from BH Audi. I'm sure the Dealership personal is friendly and it was one of the 1% use cases where tings go wrong, but the expectations and sales tactics used by their call team in this case "Sasha Mellah", were simply BAD BUSINESS!