Michael Housden

Review of Magdalena Grand Beach & Golf R...

Not sure where to start. Spent 10 days at the hote...

Not sure where to start. Spent 10 days at the hotel.
Expected to nice sandy beaches, but the beaches were covered in seaweed for the whole stay. Made walking along the beach and bathing impossible, it was also very smelly.
bad things; had to get security to open safe , menus were not published in advance, had to book 2 of the restaurants in advance without knowing what was being offered and despite them being usually empty. Choice and variation of menus very poor fruit salad and cake everyday. lunchtime bar grill had approx the same 5 choices for main and only ice cream everyday. some staff rude. we were refused drinks by the supervisor on one occasion because the bar was closed, even though we were there 5 mins before the published time, were then served drinks when supervisor left by the friendly bar steward. Air conditioning went wrong, it took over a day to be then instructed to move rooms straight away that evening. Had to pack bags and move, had to get security to open safe again. Had to wait and sign a bill for all meals and drinks even though we were all inclusive. New room smelled of drains and air conditioning leaked all over the floor one evening. Shower water was warm up until last 2 days when it was actually hot. Most of beach furniture old and broken. No sign of the publicised water facilities.
Good points; free trips to pigeon point, good location, most staff friendly, rooms clean and well furnished, internet access in rooms (most of the time), sea views in all rooms, no fear of putting on weight because food boring,