Sheraton Maui Beach Resort was one of the worst ex...

Sheraton Maui Beach Resort was one of the worst experiences that we have ever had with a hotel stay. We had changed our room classification well in advance and I had pre-paid the resort fee and the upgrade fee for our 4 night stay (4/7/18 - 4/11/18) . The only thing we had that needed to be paid was the daily parking fee. Upon checking in they still showed us in the previous room classification instead of the upgraded room. The girl at the front desk could not find anything in the computer and when she did she was trying to tell me that we needed to pay the upgrade and resort fees until I went out to our car and got the receipt that had been emailed to me when I called in and pre-paid the fees. Then because of their error in not updating the reservation she had to search for a room and finally found one after a few minutes. Not a real pleasurable start to a stay.

Next, after checking in, getting settled into our room and relaxing a bit we decided to go down and try one of the restaurants onsite but on the way down my wife had suggested just getting room service but I said I had checked online and the restaurants looked really nice. So we continued on, As we arrived in the area of the restaurants we first looked in one and saw no where to check in, went back out and saw a man standing at a podium with a small sign that said "Hostess" with no other signage stating this is where you check-in for the restaurants. We asked about the one we had looked in and was told it was reservation only but my wife didn't want the kind of food they served and was not told that we had to check-in there for the other restaurant as well. We walked away from there, thinking it was just the check-in for the other restaurant, towards the other restaurant in plain sight of the "gentleman" at the "Hostess" podium. We walked up the ramp and started looking for the check-in for that restaurant. Not finding anything we stopped one of the employees and he told us there were menus down below and when I did not immediately see it he pointed to a bench with menus strewn over it. We walked down looked the menu over quickly and being right across from the "man" at the "Hostess" podium where we needed to check-in for the 2nd restaurant at which time I received a very smartallic remark of, "I know our sign is rather small" as he pointed to the sign at his podium that said only "HOSTESS". At which time I told him he was being quite a smartass and I did not appreciate that which his response was just to laugh. We finally did get seated in the 2nd restaurant but let me state there was no other signs ANYWHERE stating to check-in at the HOSTESS podium. We decided then and there that we would not be eating at the restaurants the rest of our stay.

The Bell service and the room service was the best part of the service personnel at this hotel. The one issue with the housekeeping staff was trying to figure out their schedule because they came at a different time each day. Other than that they did a very good job of keeping the room clean.

The location was fantastic but with the weather being extremely rainy you would expect the staff to be falling over themselves to make every part of the customers stay as pleasurable as possible. When the rain did give way to partly cloudy skies the view from our room was fantastic with the ocean, Molokai and Lanai as well as a few smaller islands visible from our balcony.

Last but not least, CHECK-OUT. On the morning of our check-out, I went to the front desk expecting to be billed for the parking fees. I hand the lady our key cards and towel cards and she informs me that we owe $300+ and I ask for what because we should only be being charged for the parking. She starts quoting the resort fee, the upgrade fee and I again had to return to our car, get the receipt emailed to me when I PRE-PAID those fees. The lady still had trouble finding g it in the computer but finally did find it and removed those charges.

So, to say our experience was lackluster would truly be an overstatement.